Welcome to Hillside Hub’s FAQ page! If you don’t see your question here, email us at support@hillsidehub.com and we’ll help you out.
Q: What is Hillside Hub?
A: Hillside Hub (hillsidehub.com) is your online destination for innovative, stylish products that blend function and design to elevate your everyday. We also offer HSH skincare bundles tailored to common skin concerns.
Q: How can I contact customer support?
A: Tap Contact Us on the site or email support@hillsidehub.com
Q: How do I place an order?
A: Visit Our Collection, add your favorites to cart, and follow the checkout steps.
Q: What payment methods are accepted?
A: We accept major debit/credit cards and accelerated checkouts (e.g., Shop Pay, Apple Pay, Google Pay, PayPal). Availability may vary by region.
Q: Is my payment information secure?
A: Yes—your security is a top priority. We use industry-standard encryption. See our Privacy Policy for details.
Q: What are the shipping times?
A: Orders typically arrive in 7–21 days, depending on destination and carrier.
Q: Do you ship internationally?
A: We currently ship to the USA only.
Q: What is your return policy?
A: We offer a customer-friendly return window. See Return Policy for instructions and eligibility.
Q: How do I request a refund?
A: Email support@hillsidehub.com with your order number—we’ll guide you through the steps.
Q: Are HSH products clinically tested? Will the bundles really help with common skin concerns?
A: Our HSH formulas are tested on sensitive skin and designed to work together within our bundles. Highlights from 4-week evaluations include:
95% said their skin felt soft after using the HSH Gel Cleanser (used within the Clear & Calm Acne Bundle). ¹
(Serum) After 4 weeks, participants using the HSH Serum (within the Firm & Smooth Anti-Aging Bundle or Radiance Reset Dark Spots Bundle) reported visible improvement in skin look and feel. ²
(Moisturizer) After 4 weeks, participants using the HSH Medium Moisturizer (within any HSH routine, including the Soothe & Strengthen Sensitive Skin Bundle) reported improved comfort and hydration. ³
Bundle results (consumer self-assessments):
94% said fine lines looked softer after four weeks using the Firm & Smooth Anti-Aging Bundle. ⁴
93% said their skin felt calmer with less redness after four weeks using the Soothe & Strengthen Sensitive Skin Bundle. ⁵
92% said they had fewer breakouts after four weeks using the Clear & Calm Acne Bundle. ⁶
90% said dark spots looked lighter and tone more even after four weeks using the Radiance Reset Dark Spots Bundle. ⁷
Footnotes
¹ Based on a 4-week study of 26 subjects with sensitive skin (ages 18–65) who used HSH Gel Cleanser twice daily.
² Based on a 4-week use test of 65 subjects with sensitive skin (ages 25–70) who used HSH Serum twice daily (responses ranged from “somewhat agree” to “strongly agree”).
³ Based on a 4-week use test of 65 subjects with sensitive skin (ages 25–70) who used HSH Medium Moisturizer twice daily (responses ranged from “somewhat agree” to “strongly agree”).
⁴–⁷ Consumer self-assessment results tied to each named HSH bundle; replace with your final study details (n, duration, methodology) if they differ.
Q: Any safety precautions or legal disclaimers I should know about?
A: Yes—please read before use.
Patch test first: Apply a small amount behind the ear or on the inner forearm for 24–48 hours. Discontinue use if irritation occurs.
Follow directions: Use products only as instructed and within their recommended routine (e.g., Clear & Calm Acne Bundle, Firm & Smooth Anti-Aging Bundle, Radiance Reset Dark Spots Bundle, Soothe & Strengthen Sensitive Skin Bundle).
Medical disclaimer: HSH products are cosmetics, not drugs. They’re not intended to diagnose, treat, cure, or prevent disease. If you’re under dermatologic care, pregnant/breastfeeding, or taking Rx treatments, consult your clinician before use.
Allergies & sensitivities: Check the ingredient list for potential allergens. Stop use and seek medical advice if redness, swelling, or discomfort persists.
Children & storage: Keep out of reach of children. Store away from heat/sunlight and keep containers sealed.
Misuse & liability:
Hillside Hub / HSH is not responsible for any harm or damage resulting from misuse, failure to follow directions, use on compromised skin, combining with incompatible products, or altering/decanting the product. To the maximum extent permitted by law, our liability is limited to the purchase price of the product.
If you need more information or assistance, don't hesitate to reach out to us at Contact Us. We're here to ensure your experience with us is as enjoyable and hassle-free as possible!
