Shipping & Delivery
Free Shipping in the USA, New Zealand, United Kingdom, Canada, and Australia!
At Hillsidehub.com, we're dedicated to sustainability and making our products accessible to a wider audience. That's why we're thrilled to offer 100% free shipping not only within the USA but also to New Zealand, the United Kingdom, Canada, and Australia, directly from our partnering manufacturing hubs. Our approach to shipping from the source helps us cut down on unnecessary emissions, with every air mile saved preventing approximately 24kg of CO2 from entering the atmosphere.
Order Processing & Delivery Times:
- All orders undergo a 1-5 business day processing period before shipping.
- Domestic and International Delivery: Once shipped, delivery will take approximately 7-30 business days, depending on your location.
Shipping Confirmation & Tracking:
- You'll receive a shipping confirmation email with tracking information once your order is dispatched.
Important Shipping Disclaimers:
- Order Modifications: After shipping, we cannot modify orders. This includes changes to the delivery address, shipping method, or items in the order.
- Address Verification: Ensure your shipping address is correct before checkout. We cannot replace or refund orders with incorrect or incomplete addresses.
- Lost or Stolen Packages: If your package is lost, stolen, or missing, we recommend filing a claim with the shipping courier, as we cannot control delivery once the order is shipped.
- Refunds for Delivered Orders: We do not issue refunds for orders marked "Delivered." If you haven't received your package despite tracking information stating otherwise, contact your local post office to file a claim.
- Tracking Information: Tracking numbers are provided in the shipping confirmation email and may take up to 48-72 hours to become active.
- Return Shipping Costs: Return shipping costs are not covered by us, but we will issue a return label, the cost of which will be deducted from your refund.
- Fulfillment Centers: Depending on stock availability, orders may ship from either our domestic fulfillment center or our international shipping facility.
- Shipping Fees: Shipping fees are non-refundable as we do not mark up these costs.
By expanding our free shipping offer, we hope to bring our products into more homes worldwide, all while maintaining our commitment to environmental sustainability.