Shipping & Delivery

Free Shipping in the USA!

At Hillsidehub.com, we're committed to sustainability and accessibility. We're proud to offer 100% free shipping within the USA, directly from our partnering manufacturing hubs. By shipping from the source, we help reduce unnecessary emissions, with every air mile saved preventing approximately 24kg of CO2 from entering the atmosphere.

Order Processing & Delivery Times:

  • Processing Period: All orders undergo a 1-5 business day processing period before shipping.
  • Delivery Time: Once shipped, delivery will take approximately 7-30 business days, depending on your location.

Shipping Confirmation & Tracking:

  • You'll receive a shipping confirmation email with tracking information once your order is dispatched.

Important Shipping Disclaimers:

  • Order Modifications: After shipping, we cannot modify orders. This includes changes to the delivery address, shipping method, or items in the order.
  • Address Verification: Ensure your shipping address is correct before checkout. We cannot replace or refund orders with incorrect or incomplete addresses.
  • Lost or Stolen Packages: If your package is lost, stolen, or missing, we recommend filing a claim with the shipping courier, as we cannot control delivery once the order is shipped.
  • Refunds for Delivered Orders: We do not issue refunds for orders marked "Delivered." If you haven't received your package despite tracking information stating otherwise, contact your local post office to file a claim.
  • Tracking Information: Tracking numbers are provided in the shipping confirmation email and may take up to 48-72 hours to become active.
  • Return Shipping Costs: Return shipping costs are not covered by us, but we will issue a return label, the cost of which will be deducted from your refund.
  • Fulfillment Centers: Depending on stock availability, orders may ship from either our domestic fulfillment center or an international facility.
  • Shipping Fees: Shipping fees are non-refundable as we do not mark up these costs.

By focusing on free shipping within the USA, we aim to make our products more accessible to American households while upholding our commitment to environmental sustainability.