Free Shipping in the USA! At Hillsidehub.com, we're committed to sustainability and accessibility. We're proud to offer 100% free shipping within the USA, directly from our partnering manufacturing hubs. By shipping from the source, we help reduce unnecessary emissions, with every air mile saved preventing approximately 24kg of CO2 from entering the atmosphere. Order Processing & Delivery Times: Processing Period: All orders undergo a 1-5 business day processing period before shipping. Delivery Time: Once shipped, delivery will take approximately 7-30 business days, depending on your location. Shipping Confirmation & Tracking: You'll receive a shipping confirmation email with tracking information once your order is dispatched. Important Shipping Disclaimers: Order Modifications: After shipping, we cannot modify orders. This includes changes to the delivery address, shipping method, or items in the order. Address Verification: Ensure your shipping address is correct before checkout. We cannot replace or refund orders with incorrect or incomplete addresses. Lost or Stolen Packages: If your package is lost, stolen, or missing, we recommend filing a claim with the shipping courier, as we cannot control delivery once the order is shipped. Refunds for Delivered Orders: We do not issue refunds for orders marked Delivered. If you haven't received your package despite tracking information stating otherwise, contact your local post office to file a claim. Tracking Information: Tracking numbers are provided in the shipping confirmation email and may take up to 48-72 hours to become active. Return Shipping Costs: Return shipping costs are not covered by us, but we will issue a return label, the cost of which will be deducted from your refund. Fulfillment Centers: Depending on stock availability, orders may ship from either our domestic fulfillment center or an international facility. Shipping Fees: Shipping fees are non-refundable as we do not mark up these costs. By focusing on free shipping within the USA, we aim to make our products more accessible to American households while upholding our commitment to environmental sustainability.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@hillsidehub.com Please note that returns will need to be sent to the following address: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@hillsidehub.com Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@hillsidehub.com